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baby boomers

People born between the end of World War 2 (1945) and the late 1960s, period during which the populations and economies of certain nations (particularly the US) boomed. This term was coined in 1974 when the advertisers recognized the spending power and very different demands of these (then) youngsters.

Emotional Intelligence and its Impact on Leadership

Defined as the skills or ability necessary to identify, assess and control the emotions of oneself, other people or entire groups, emotional intelligence is a concept that has become widely popular in management texts and related literature for its ability to enhance and capitalize on the human potential of an organization. Seeking to support a leader’s cognitive, emotional and physical...
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Never Direct a Complaint to the Top

by Bill Swanson

Never direct a complaint to the top; a serious offense is to "cc" a person's boss on a copy of a complaint before the person has a chance to respond. ...Read more

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