Deming's 14 points

  

Definition

Quality pioneer W. Edward Deming's management guideposts: (1) Create constancy of purpose to achieve quality. (2) Adopt the quality way of thinking. (3) Stop depending on inspection to achieve quality. (4) End the practice of awarding business to suppliers on price alone instead minimize cost by working closely with only one or two vendors. (5) Constantly improve every process involved in planning, production, and service. (6) Institute on-job training for all employees. (7) Adopt and institute leadership. (8) Drive out fear from the work environment. (9) Break down barriers between the workers and the management. (10) Eliminate slogans, exhortations, and targets. (11) Eliminate quantity-quotas and targets for the workforce and management. (12) Remove barriers that rob people of their pride in workmanship, and eliminate the annual rating or merit system. (13) Institute a vigorous program of education and self-improvement for everyone. (14) Put everyone in the organization to work to accomplish the transformation.

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