Kano Analysis
Definition
Analysis of customer preferences relating to a product or service based on the Kano model, developed by Professor Noriaki Kano. Kano analysis involves determining what features a product should have based on customer needs and desires that have been classified as attractive, one-dimensional, indifferent, must-have, or reverse.
Related Articles
- Explanation of the Balance Sheet *
- Bond Mutual Funds *
- Introduction to Trading and Types of Orders *
- Types of Reports and Statements Typically Filed *
- What Education Should Mean for Society *
- Installment Sale *
- Introduction to IRAs and Distribution Options *
- Can Commodities Affect Currency Rates? *
Related Videos
http://www.businessdictionary.com/definition/Kano-Analysis.html
