active listening

Definition

The act of mindfully hearing and attempting to comprehend the meaning of words spoken by another in a conversation or speech. Activity listening is an important business communication skill, and it can involve making sounds that indicate attentiveness, as well as the listener giving feedback in the form of a paraphrased rendition of what has been said by the other party for their confirmation.

Use active listening in a sentence

  • A good boss will have the trait of active listening and be able to best utilize the ideas of his support staff.

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  • It is important that a business leader can be good at active listening and take the thoughts of his subordinates directly.

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  • One of the most important skills any customer service professional has taken time to perfect is the art of active listening.

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