automated attendant
Definition
Computerized equipment which replaces human telephone operators. On receiving a call, it plays out a recorded or synthesized (see speech synthesis) message or greeting. Then it instructs the caller to press appropriate buttons on a touch tone phone to access different departments, individuals, or services.
automated attendant is in the Business Communications & Presentations and Customer Relations & Services subjects.
automated attendant appears in the definitions of the following terms: automated voice response and speech synthesis
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