balanced scorecard (BSC)

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Management practice that attempts to complement drivers of past performance (financial measures) with the drivers of future performance, such as customer satisfaction, development of human and intellectual capital, and learning. Standard balanced scorecards do not include environmental considerations. Proposed by Robert Kaplan (co-inventor of activity based accounting) and David Norton in 1996.

Use 'balanced scorecard (BSC)' in a Sentence

The balanced scorecard was referred to in analyzing our past, present, and future operations during the presentation by our team.
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Trying to keep a balanced scorecard will limit your liability so that you do not have all of your eggs in one basket.
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This business was thriving because of their amazing prices and their balanced scorecard, which really amazed me and my friend a lot.
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