call center

  

Definition

Telephone service facility set up to handle a large number of (usually) both inbound and outbound calls. Some firms, however, specialize only in calls that are inbound (for assistance, help, or ordering) or outbound (for sales promotion or other messages). Most telephone orders are handled by call centers and not by the manufacturers or suppliers of goods or services.

Use call center in a sentence

  • I was connected to the call center and asked a few questions to the lady that answered about visas and how long they are good for.

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  • If you want to own a call center you may be better off putting it in a foreign country where people will work for less.

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  • The call center was receiving many calls from customers which was great news as this indicated great success of our model.

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