churn
Definition
Attrition or turnover of customers of a business or users of a service. In the new economy (which provides unprecedented choice, and instant and global access to products and information) churn rate determines business earnings and growth. A firm has to earn and re-earn every day the loyalty of its customers.
churn is in the Customer Relations & Services and E-Commerce subjects.
churn appears in these other terms: churn rate, churning
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