conflict management

Definition

The practice of recognizing and dealing with disputes in a rational, balanced and effective way. Conflict management implemented within a business environment usually involves effective communication, problem resolving abilities and good negotiating skills to restore the focus to the company's overall goals.

Use conflict management in a sentence

  • The conflict management skills of the manager were excellent was he demonstrated his ability to diffuse a hostile situation at work.

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  • There were too many fights at our store, so I decided to implement a conflict management program to help everyone out.

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  • The department used to get bogged down in disputes and arguments over how the accounts should be handled but after going to conflict management training everyone learned better methods of communication and problem solving to more easily resolve these issues.

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