contact center

  

Definition

Customer service facility that houses all inbound and outbound communication channels of a firm (phone, voice-mail, fax, email, website, regular mail).

Use contact center in a sentence

  • The new software company found the most difficult part of a startup was staffing for the customer contact center for new customer support.

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  • The calls to the company were not received at the main office but rather a contact center which controlled all the communications of the company.

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  • If you have any questions for our team, you are certainly welcome to send your query to our contact center in San Francisco California.

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