customer focus

Definition

The orientation of an organization toward serving its clients' needs. Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers' satisfaction first. Also, having a customer focus usually includes maintaining an effective customer relations and service program.

Use customer focus in a sentence

  • They had great customer focus and really went out of their way to make everyone happy with their merchandise and come back for more.

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  • You should always make sure that you have a strong customer focus so that you are doing everything you can for them.

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  • You should try to have as strong of a customer focus as you can so that you will always do what is best for them.

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