customer satisfaction

  

Definition

The degree of satisfaction provided by the goods or services of a company as measured by the number of repeat customers.

Use this term in a sentence

  • We were rated as the top store in customer satisfaction and had no complaints from customers over the last four months.

    20 people found this helpful
  • The customer satisfaction was at an all time high which was mentioned during yesterday's meeting as it was good news.

    18 people found this helpful
  • We were rated as the top store in customer satisfaction and had no complaints from customers over the last four months.

    15 people found this helpful
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Notable Quotes

  • Startups in 13 Sentences (#5)
    "Better to make a few users love you than a lot ambivalent. Ideally you want to make large numbers of users love you, but you can't expect to hit that right away. Initially you have to choose between satisfying all the needs of a subset of potential users, or satisfying a subset of the needs of all potential users. Take the first. It's easier to expand userwise than satisfaction wise. And perhaps more importantly, it's harder to lie to yourself. If you think you're 85% of the way to a great product, how do you know it's not 70%? Or 10%? Whereas it's easy to know how many users you have."
    - Paul Graham



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