customer service
Definition
All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship.
customer service is in the Advertising, Marketing, & Sales and Customer Relations & Services subjects.
customer service appears in the definitions of the following terms:
sales force automation (SFA),
key process,
integrated marketing,
lean production,
inventory,
price breakdown,
core activities,
customer relationship management (CRM),
contact manager,
field service representative
and
customer service appears in the other term: customer service charge
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