customer service

  

Definition

All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship.

Use customer service in a sentence

  • When Mr. Adams trained a new group of employees, he ardently stressed that customer service was the most important product since each employee should be aware that each customer wants to be treated with courtesy and respect.

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  • One of the biggest complaints in the modern world for the modern consumer is the inability to receive satisfactory customer service.

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  • The customer service representative kept the caller on the phone and chatted pleasantly with him while correcting the mistake made in the customer's online billing statement.

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Notable Quotes

  • Offer Surprisingly Good Customer Service
    "Customers are used to being maltreated. Most of the companies they deal with are quasi-monopolies that get away with atrocious customer service. Your own ideas about what's possible have been unconsciously lowered by such experiences. Try making your customer service not merely good, but surprisingly good. Go out of your way to make people happy. They'll be overwhelmed; you'll see. In the earliest stages of a startup, it pays to offer customer service on a level that wouldn't scale, because it's a way of learning about your users."
    - Paul Graham

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