help desk

Popular Terms
Call center designed to provide users with assistance, often with computer-related or other technical issues. A help desk is usually operated by individuals that have an extensive background of the appropriate system, so that they can walk users through step-by-step solutions for their problems. Various help desks exist for a single product; for example, a college student who has a computer question may call Dell's help desk directly, or try their university computer department's help desk instead.

Use 'help desk' in a Sentence

I contacted the help desk of my software provider regarding issues I encountered when attempting to upgrade to their latest release.
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Whenever a computer malfunctions in our company, we are required to contact the Help Desk for assistance before we call anyone else.
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I needed to have a chat with the help desk because I was having some problems and only they could help.
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