interactive voice response (IVR)
Definition
Computerized telephone system that allows a caller to respond to a menu of choices (spoken by an 'electronic voice') by pressing the appropriate buttons on the pad of a touch-tone phone. Also called audiotex.
Mentioned in these definitions
Popular 'Business Communications & Presentations' Terms
interactive voice response (IVR) in the news
Loading...
This content can be found on the following page:
http://www.businessdictionary.com/definition/interactive-voice-response-IVR.html
