Don't Judge Others Just by How They Treat You
"A person who is nice to you but rude to the waiter -- or to others -- is not a nice person. Watch out for those with situational value systems -- people who turn the charm on and off depending on the status of the person with whom they're interacting. Those people may be good actors, but they don't become good leaders."
Leading and Motivating by Example
"A leader needs to communicate in a way that makes people feel what they need to do. As a leader of a large group you have to keep in mind that people need to believe in you and know that you're behind any given message. It's not only what you say but truly what you feel and believe. This rule reminds all of us, and leaders in particular, that emotions are a powerful motivator -- or, in some cases, a de-motivator. We're social creatures who need interaction, and you use that to make points when they're important enough. When you deliver a message face-to-face, it's strikingly different than when you do some kind of mass communication. If we're going to have impact as leaders, we have a responsibility to communicate directly, eyeball-to-eyeball, and with authenticity."
Same Business, Two Different Leaders
"It's fascinating how differently the same business can perform with two different leaders. We look first for intellectual honesty. It drives me crazy when you meet with management and there are real issues and they act like they aren't there. Also important is a contrarian bent, a confidence to go against the prevailing trend. You generally don't want people who are saying this is what we should do because this is what others are doing. You want people who are spending when others are not, and taking chips off the table when everybody else is putting them on."