quality

  

Definition

In manufacturing, a measure of excellence or a state of being free from defects, deficiencies and significant variations. It is brought about by strict and consistent commitment to certain standards that achieve uniformity of a product in order to satisfy specific customer or user requirements. ISO 8402-1986 standard defines quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." If an automobile company finds a defect in one of their cars and makes a product recall, customer reliability and therefore production will decrease because trust will be lost in the car's quality.

Use quality in a sentence

  • When purchasing diapers, it's important to find a brand with high quality to protect the baby's skin and avoid diaper rash.

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  • We have the standard anxiety producing position of trying to balance quality versus quantity and this is a delicate but necessary challenge to undertake.

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  • In customer service, the key to success is quality- both in our relationships with others and with our product line.

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