technical support

  

Definition

User-friendly assistance for individuals having technical problems with electronic devices. The technical support team is composed of individuals that are familiar with the ins and outs of a device. With this knowledge, they are able to troubleshoot most problems that a user experiences. Information on how to reach technical support is usually provided with the packaged materials included with a device. Technical support may be provided over the phone, through email, or with a live-chat interface.

Use technical support in a sentence

  • I had to contact the technical support because I was having some issues with my computer and needed help badly.

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  • In order to provide the customer with technical support the company had to hire and equip a new team of customer support specialists.

    8 people found this helpful    
  • Our company just opened a new technical support division to reduce the call stress placed on our existing customer service department and effectively assist our clients.

    11 people found this helpful    
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