technical support
Definition
User-friendly assistance for individuals having technical problems with electronic devices. The technical support team is composed of individuals that are familiar with the ins and outs of a device. With this knowledge, they are able to troubleshoot most problems that a user experiences. Information on how to reach technical support is usually provided with the packaged materials included with a device. Technical support may be provided over the phone, through email, or with a live-chat interface.
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