Never direct a complaint to the top; a serious offense is to "cc" a person's boss on a copy of a complaint before the person has a chance to...

Have fun at what you do. It will be reflected in your work. No one likes a grump except another grump! We all spend plenty of hours at work. It's much...

Assume that everything you put in a presentation and every email you send might be distributed to the rest of the world.

A person who is nice to you but rude to the waiter -- or to others -- is not a nice person. Watch out for those with situational value systems --...