Business is not a zero sum game, because genuine value can be created. However, once the value has been created and it's time to divide it up between...
Take a lesson from Delphi, the giant auto parts supplier stuck in Chapter 11 despite its $26 billion in annual sales: It's no fun to be in a business...
Tags: customers
Offer surprisingly good customer service. Customers are used to being maltreated. Most of the companies they deal with are quasi-monopolies that get...
Great advice I once heard was to structure your business so you respect your customers, because they’ll bring out the best in you and you’ll feel...
For the most part, your customers and suppliers should be thought of as your partners. However, you are in competition with your customers and...
The balance of power between vendors and customers depends a lot on how many of each there are. When you're a vendor, try to be the exclusive...
There is only one boss. The customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere...