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Term of Day
List of Customer Relations Definitions
Creating a positive consumer experience at the point of sale and post-sale. A customer-centric approach can add value to a company by enabling it to ...
All interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring ...
customer relationship management (CRM)
A management philosophy according to which a company's goals can be best achieved through identification and satisfaction of the customers' stated and unstated ...
supply chain management (SCM)
production lead time
one stop shop
field service representative
components of service experience
lifetime value of a customer
value added work
personal service at customer's site
direct measures of quality
customer value added ratio
core benefit proposition
American customer satisfaction index
impersonal service at customer's site
A customer order that cannot be filled when presented, and for which the customer is prepared to wait for some time. The percentage of items backordered and the ...
The degree of satisfaction provided by the goods or services of a company as measured by the number of repeat customers.
A description of a customer or set of customers that includes demographic, geographic, and psychographic characteristics, as well as buying patterns, ...
moment of truth
code of practice
automated teller machine (ATM)
made to order
front line operators
level of service
customer care provider
market of one
automatic call distributor
voice of the customer
impersonal service at servicer's site
code of ethics
A written set of guidelines issued by an organization to its workers and management to help them conduct their actions in accordance with its primary values and ...
General: A party that receives or consumes products (goods or services) and has the ability to choose between different products and suppliers. See also buyer. ...
The difference between what a customer gets from a product, and what he or she has to give in order to get it.
payment advice note
code of conduct
critical incident technique
customer value added (CVA)
customer focused performance
enterprise relationship management
code of professional responsibility
volume impersonal service
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